Utano
Frequently Asked Questions
Is Utano Clinic regulated?
Yes. Utano Clinic is registered with the Care Quality Commission (CQC), and all services are delivered in line with regulatory standards.
Do your services replace GP or hospital care?
No. Our services support health and wellbeing but do not replace NHS or specialist medical care. Where appropriate, we signpost or refer to other services.
How do I know if a service is right for me?
All clients receive an initial assessment. We discuss suitability, benefits, risks, and alternatives before any treatment is provided.
Is consent required before treatment?
Yes. We always obtain informed consent and ensure clients fully understand what a service involves before proceeding.
Do you work with vulnerable individuals or communities?
Yes. We are committed to inclusive, accessible care and work sensitively with individuals who may face barriers to accessing services.
Are your staff qualified?
All services are delivered by trained and insured professionals who follow clinical guidelines, safeguarding procedures, and infection-control standards.
How do you keep people safe?
We operate robust safeguarding policies, clear incident reporting processes, and strict clinical governance to ensure safety and quality at all times.
Is pricing transparent?
Yes. All prices are clearly communicated before booking. We aim to be fair, open, and supportive if cost is a concern.